Our client, one of the UK's leading engineering companies within the commercial property maintenance industry are seeking to recruit a Service Desk Coordinator.
Location: Bexley
Hours: 9am - 5pm - Monday - Friday
Key Responsibilities
Act as the first point of contact for clients, handling maintenance requests, faults, adhoc request and service enquiries
Log and manage all incoming service calls and job requests using the companys CAFM (Computer-Aided Facilities Management) system
Prioritise and allocate work to engineers and subcontractors according to availability, skills, and location
Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements)
Coordinate and track planned preventative maintenance (PPM) schedules
Maintain accurate records of service calls, client communications, and engineer updates
Raise purchase orders, process supplier paperwork, and update job costs in line with company procedures
Provide regular updates to clients and issue completion reports or quotations when required
Support the management team with reporting, compliance documentation, and general administrative duties
Skills and Experience
Previous experience in a Service Desk, Helpdesk, or Scheduler role within building services, facilities management, or a similar technical sector
Excellent organisational and multitasking skills, with the ability to manage multiple priorities effectively
Confident communication skills, both written and verbal, and a professional telephone manner
Proficient in Microsoft Office with experience using CAFM or service management systems (such as Vantify, Dwellent and Proactis)
Good understanding of maintenance processes, PPMs, and reactive works is advantageous
Attention to detail with a proactive, problem-solving approach
Please Note:
Due to the high volume of CVs we receive it is not viable for us to respond to individuals. If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance
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