A leading security solutions company in Nottingham is seeking a Head of Customer Service to drive operational performance and service excellence within a contact centre environment. This role involves leading service delivery, ensuring continuous improvement, managing client service performance against SLAs, and building strong leadership capabilities. Ideal candidates will have secure customer service management experience, financial acumen, and strong communication skills. The company offers competitive salary, development opportunities, and employee recognition schemes. #J-18808-Ljbffr