Apply: Please send your application to Elena.Alla@accor.com
Company Details
* Contract Type: Permanent / Full Time
* Salary: £18.30 per hour
* Start date: 1st of May
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
Benefits
* Employee benefit card offering discounted rates at Accor worldwide up to 30% off
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Complimentary meals on duty
* 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
* Friends & Family Rates
* Eye Test Vouchers
* Learning programs through our Academies
* Cycle to work scheme
* Employee VivUp program with direct access to GP, high street discounts and many more
* Work based Pension
Job Description
* Be passionate about guests and delivering exceptional service.
* Bring strong knowledge and experience across front office operations.
* Take a hands‑on, organised, and supportive approach with your team.
* Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
* Be results‑driven and understand what’s needed to achieve hotel goals.
Qualifications
* Ensure all Front Office policies and procedures are strictly followed.
* Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
* Communicate effectively and collaboratively with all other hotel departments.
* Lead by example on shift, setting the tone for the guest experience.
* Ensure all team members understand brand standards and deliver consistently.
* Balance operational, administrative, and colleague needs effectively.
* Handle complaints with confidence and empathy.
* Manage staff planning, scheduling, and budget adherence to optimise productivity.
* Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Additional Information
* You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
* Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
* To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our Front Office Manager, please click ‘apply’ now! We’d love to hear from you!
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