Service Desk Controller - OEM
Location: Burton-upon-Trent
Salary: £30,000 - £35,000 (Negotiable)
The Role
- Coordinate field engineers, service visits, breakdowns, and maintenance activities.
- Manage daily schedules to ensure engineers are efficiently allocated.
- Act as the main point of contact for customers, providing updates and managing expectations.
- Log, update, and close service jobs accurately within internal systems.
- Liaise with engineers, parts teams, workshops, and customers to keep jobs moving.
- Monitor job progress and resolve issues quickly.
- Support service performance targets including response times, utilisation, and customer satisfaction.
- Maintain accurate service records, reports, and documentation.
About You
The ideal candidate will have experience within:
- Service Desk / Service Coordinator roles.
- Field Service or engineering environments.
- Heavy plant, construction equipment, automotive, or industrial sectors.
- OEM or dealer aftersales operations.
You will have:
- Strong organisation and planning skills.
- Excellent communication skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Good administration and IT skills.
- A customer‑focused approach with strong attention to detail.
Desirable Experience
- Background supporting engineers or technicians.
- Knowledge of heavy plant equipment such as ADTs, excavators, or loaders.
- Experience with service management systems (SAP beneficial).
- Understanding of engineering terminology and maintenance processes.
Benefits
- Competitive salary package (£30,000 - £35,000 negotiable).
- Permanent position with a leading OEM.
- Training and development opportunities.
- Pension scheme.
- Holiday entitlement.
- Supportive and professional working environment.
