The St. Regis London
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
Night Manager
We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service.
This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the night. You will represent property management, respond to guest needs, and take responsibility for resolving issues with professionalism and poise.
Key Responsibilities
Operational Leadership
1. Serve as the hotel’s Manager on Duty during overnight hours
2. Oversee all property operations and ensure compliance with operational guidelines
3. Maintain a safe working environment for both guests and employees
4. Manage night‑time inventories and reporting requirements
5. Ensure all colleagues have full knowledge of emergency and safety procedures
Guest Experience & Issue Resolution
6. Deliver the highest standards of hospitality during the overnight shift
7. Personally manage and resolve guest concerns, ensuring timely and effective follow‑up
8. Support the guest relations process by documenting incidents and implementing preventative measures
9. Maintain visibility throughout the hotel, ensuring a reassuring presence for guests
Financial & Administrative Support
10. Review relevant reports to monitor productivity, cost control, and goal achievement
11. Ensure appropriate cash‑handling procedures are followed by all team members
People & Culture Support
12. Promote teamwork, communication, and positive morale within overnight teams
13. Keep colleagues informed about new operational procedures or standards
14. Support property safety programmes and encourage colleague engagement
Core Competencies
We are searching for a confident and dedicated leader with a calm, solutions‑focused approach and a strong commitment to luxury service. You should bring:
15. Extensive experience in guest services, front desk or related hospitality operations
16. Strong decision‑making skills and the ability to lead independently overnight
17. Excellent problem‑solving skills and the ability to manage complex or urgent situations
18. Strong interpersonal and communication abilities
19. A professional presence aligned with the refined standards of St. Regis
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
20. Competitive salary designed to recognise excellence
21. Enhanced pension
22. Life assurance
23. Company sick pay
24. Additional holiday allowance
25. Access to BenefitHub's exclusive retail, wellness and travel privileges
26. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
27. Clear pathway for internal promotions and transfers
28. Cross-department training to refine your craft and broaden your expertise
29. Expert-led development programmes
30. Continuous learning through structured programmes
31. Premium e-learning platform access
32. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
33. Private Medical Insurance
34. Employee Assistance Programme
35. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
36. Food & Beverage discounts across Marriott properties
37. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
38. Award programmes celebrating exceptional performance
39. The Astor Awards
40. Distinctive Moments celebration
41. Long service awards
42. Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
43. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.