Repair Centre Manager
OTE £85,000 to £100,000 per annum
45 hours per week
Location: Aldershot GU12
With the upcoming retirement of our long-standing Repair Centre Manager, we are seeking an accomplished leader to build on our success and shape the future of our Aldershot site.
What We Offer
* Competitive salary plus attainable results-based bonus.
* Excellent benefits (with tailored travel package)
* 30 days annual leave (inclusive of bank holidays)
* Workplace pension scheme.
* Comprehensive training and development opportunities.
* Long service rewards
* Employee well-being services to support your mental and physical health.
* Complimentary uniform and personal protective equipment (PPE).
* Life assurance cover.
Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South, and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.
About the Role:
As a Repair Centre Manager, you will have full financial responsibility for a site with a turnover in excess of £4.9 million and 25 staff. You will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.
Key Responsibilities
* Drive sales and profit performance, ensuring alignment with business plans.
* Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development.
* Lead daily meetings with key team members to set and achieve output targets.
* Monitor and resolve customer complaints promptly and fairly.
* Collaborate with the Business Development team to meet service-level agreements.
* Prepare accurate weekly and monthly reports (DOS) in line with business requirements.
* Act as the 'public face' of the site while managing all operational aspects of the branch.
* Proactively gather and act on customer feedback to improve service delivery.
* Build detailed knowledge of client profiles to maximise upselling opportunities.
* Foster a flexible and well-resourced team environment.
* Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.
What We Look For
* Passion and commitment to delivering high-quality repairs and excellent customer outcomes.
* Team-oriented individual with the ability to work independently.
* Strong knowledge of modern repair methods and a focus on maximising repair opportunities.
* Commercially savvy, with the ability to drive productivity and profitability.
* Enthusiastic about adopting best practices and continuous improvement.
* Minimum of five years’ management experience in a relevant field.
* Exceptional written and verbal communication skills, with a proven ability to develop and inspire staff.
* A collaborative and inclusive approach to team management.
* Proficiency in relevant software, including Office 365.
* VDA IMI and Audatex qualifications (preferred).
About You:
You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation.
Why join the Motofix family?
Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.
Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.
Next steps
Contact our talent team who will be in touch within 5 working days
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