Join to apply for the Centre Support Officer - Examinations Team role at Grupo CIDEXA.
Job title: Centre Support Officer
Reporting to: Centre Support Manager or Head of Centre Support
Salary: £24,290.46 p.a FTE (37hpw)
Location: Robins Wood House, Nottingham
Closing date: 9am on 2nd January 2026
Employment type: Full-time (37 hours per week)
Our Skills and Education Group offers over 400 Further Education qualifications across the UK, including hospitality, door security, transport and childcare. This role combines administration and customer service to ensure efficient registrations, achievements, examinations and certification processes.
Job Purpose
* Manage own workload to deliver an effective examinations service to internal and external customers.
* Provide a customer‑focused, professional and high‑quality service to all Centres.
* Keep compliance and regulation at the forefront of your work, following processes.
* Respond to all service standards and KPIs set.
Main Duties And Responsibilities
* Ensure timely, accurate and effective examination processes ensuring regulatory compliance across our qualification portfolio.
* Embrace training to improve our customer experience (e.g., Mystery Shop).
* Resolve and respond to all relevant inbox email queries in line with service levels.
* Contribute to effective sampling activities for continued compliance.
* Meet deadlines for all exam processes (dispatch of papers, exam scheduling, verification, issue of results, certification).
* Record incoming and outgoing post accurately to provide a clear audit trail.
* Support the Quality Assurance of examinations process in collaboration with Quality and Regulation team.
* Provide comprehensive advice, guidance and support to centres and customers.
* Assist in the development and marketing of products.
* Control information and data in line with GDPR requirements.
* Deliver excellent customer service to internal and external customers and stakeholders.
* Monitor and recommend reviews of systems and procedures for continuous improvement.
* Maintain accurate records and provide data as required.
* Handle complaints effectively per the complaints policy.
* Maintain efficient administrative systems with a high level of accuracy.
* Foster effective working relationships with approved centres.
* Support colleagues with new business identification and conversion.
* Log and co‑ordinate feedback from centres.
* Offer training, support and expertise to colleagues when required.
* Ensure all activities comply with published Service Level Agreements.
Other Duties
* Ensure awareness of and comply with all health and safety requirements.
* Exercise proper care in operating, handling and safeguarding any equipment and appliances.
* Keep up to date with new legislation, procedures and methods as necessary.
* Participate in the Company’s appraisal process and undertake appropriate training/development.
* Uphold and promote the Company’s Equal Opportunities and Diversity policies and practices.
* Present an appropriate professional image on official Company business.
Person Specification
Qualifications
* Good standard of education evidenced by GCSEs or equivalent (E).
* Level 3 in Customer Service / Business Administration (D).
Knowledge And Experience
* Accurate data management skills including entry, validation and reporting (E).
* Experience in a busy office with a strong customer service ethos (E).
* Knowledge of an education/training environment (D).
Skills
* Excellent IT skills; competent in Microsoft Office (Outlook, Word, Excel).
* High standards of accuracy and attention to detail.
* Excellent written and verbal communication skills.
* Good interpersonal skills; confident and professional telephone manner.
* Organisational and time‑management skills with ability to manage and prioritise own workloads.
* Effective problem‑solving techniques.
* Ability to work effectively with cross‑functional teams to achieve common objectives.
Personal Attributes
* Use own initiative and know when to seek advice.
* Treat people fairly and respectfully.
* Act with professional integrity at all times.
* Commit to high standards of quality and continuous improvement.
* Work effectively under pressure to meet tight deadlines.
* Develop and maintain strong, effective, professional relationships.
* Commit to continuous self‑development.
Additional
* Flexibility in working hours if necessary (E).
* Capability to work from home if required (D).
No agencies please. If you do not hear from us within four weeks of the closing date, we regret to inform you that your application has been unsuccessful.
We offer good terms and conditions of employment, including a generous holiday entitlement and a contributory pension scheme.
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