Overview
We’re looking for an enthusiastic and motivated IT Technical Graduate to join our growing technology team. This role is designed for individuals at the start of their career who want hands‑on experience across technical support, system operations, software tools, and technology delivery within a fast‑paced environment.
Location & Employment
Wrexham, Wales
Permanent
Shift Pattern: 9am – 5pm
Role and Responsibilities
* Provide 1st‑line technical support for internal users, logging and resolving IT queries effectively.
* Assist with hardware and software setup, configuration, maintenance, and troubleshooting.
* Support the monitoring of systems, applications, and infrastructure to ensure smooth day‑to‑day operations.
* Help diagnose and resolve issues related to laptops, networks, user access, applications, and security tools.
* Work with senior team members on incident management, root‑cause analysis, and documentation.
* Support project teams with technology rollouts, upgrades, and testing activities.
* Maintain accurate records in ticketing and asset‑management systems.
* Learn and contribute to automation, process improvements, and best practices across the tech team.
* Collaborate with teams such as Security, Infrastructure, Product, and Service Delivery as part of your development.
Qualifications
* Bachelor's degree preferred or equivalent experience.
Talents Needed For Success
* Excellent communication skills (oral and written) and customer service skills.
* Strong analytical and problem‑solving skills.
* Derivatives and Securities background and/or analytical experience, plus previous experience in a client‑service role beneficial.
* Good computer and MS Office skills especially work in Excel.
* Well organized, ability to prioritize, meet deadlines, identify process risks and red flags.
How We Work
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
This is a perm position located in Wrexham, UK with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks.
Who We Are
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology‑based mutualised services for financial institutions for non‑differentiating services.
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