Job Description
JOB PURPOSE
* Carry out scheduled maintenance activities in line with the VMI & VOI requirements as instructed by your Line Manager
* Assist your Line Manager with the timely rectification of outstanding machine faults and manage all machine faults via FAMS.
* To be competent in Grinder maintenance, repairs & fault finding
* Maximise machine availability
KEY RESULT AREAS
* Undertake duties in line with agreed roster
* Maintain competency in line with role requirement
* Performance of machine following the completion of maintenance tasks
* When undertaking machine-based duties you are responsible for the overall machine condition including documentation, tooling, spare parts, consumables, safety equipment and waste disposal
* Responsible for the quality and condition of your vehicle internally & externally, plus the storage of tooling, parts, equipment and PPE as per HR/ADV/H/G/004
* Ensure the OTM is signed off as ‘fit for service’ after any maintenance/repair activity
* Compliance with all company policies & procedures, including Health & Safety, Quality & Environmental
* Utilise IT equipment provided to update and access Apps and Programs associate with your role (FAMS, Q-Pulse, etc)
* Engage with your Line Manager to identify and implement continuous improvement activities
Qualifications
Qualifications and Competencies
* Recognised mechanical/electrical/maintenance qualification
* Track safety qualifications (PTS, DP)
* IT skills including Outlook, Excel, Word, Adobe, CMS (Assure), Document Control System (Q-Pulse)
* Advanced knowledge of machine and systems
* Risk assessment skills
* Excellent communication and interpersonal skills
* Self-motivated with ability to work independently
* Strong time management and prioritisation skills
* Customer-focused with attention to detail
* Team player who adheres to Harsco values:
* Uncompromising Integrity and Ethics
* Continuous Improvement
* Value Creation
* Commitment to health and safety regulations
Additional Information
RESPONSIBILITIES & DUTIES
Will include the following, but other duties may be assigned:
* Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.
* Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.
* Establish and maintain effective relationships with all levels of users.
* Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.
* Prioritize service issues based on multiple competing priorities and objectives.
* Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers
* Setup and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
* Setup and maintain site network servers by applying patches, logging changes and monitoring error logs.
* Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.
* Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
* Assist with maintaining computer room, site network cabling and department documentation.
* Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.
* Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.
* Prepare cost requests and procure equipment to meet business needs.
* Maintain site hardware/software inventories and assist with the audit of site hardware and software.
* Monitor site-based server hardware uptime, virus protection and site-based software updates.
* Assist with system backups and disaster recovery plans.
* Escalate issues and concerns to the Global Infrastructure Manager, as appropriate.
* Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
* Document all support calls for systems performance and metrics reporting.
* Dependability, regular attendance, and the ability to work extended hours are required.
* Ability to lift a minimum of 40 lbs.
* Perform other reasonably-related tasks as assigned by management
HEALTH, SAFETY & ENVIRONMENTAL RESPONSIBILITIES
* To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work.
* Contribute to the delivery of company occupational health and welfare, safety and environmental improvement plans.
* Only undertake work for which you have been trained and (if required) certified competent.
* To comply with Risk Assessments, method statements and safe systems of work.
* Maintain and utilise all PPE provided by the employer.
* Cooperate with your employer on health, safety and environment.
* Make safe any unsafe conditions where practical and challenge unsafe work practices.
* Inform your line manager, supervisor or health and safety representative of any unsafe occurrences
* Report all, and assist with investigating relevant accidents, incidents and near misses
* Additional responsibilities as identified for Managers in PRO/S/G/015
Harsco is committed to diversity and inclusivity in the workplace, ensuring equal opportunities for all employees and applicants.