Position Summary
* The Skin Therapist is responsible for delivering professional skin, facial, and wellness treatments while creating an exceptional customer experience that builds trust, loyalty, and long-term relationships.
* The role focuses on providing personalized consultations, recommending suitable treatment programs and home-care solutions, and supporting the achievement of outlet sales and service targets through professional, customer-centric, and conceptual selling approaches.
* The Skin Therapist reports directly to the Spa Manager.
Customer Experience & Service Excellence
* Deliver high-quality facial, skin wellness treatments professionally and consistently according to company standards.
* Create a warm, personalized, and memorable customer experience throughout the customer journey.
* Conduct thorough consultations to understand customers’ skin concerns, lifestyle, wellness goals, and expectations.
* Recommend suitable treatments and home-care solutions based on customers’ needs and desired outcomes.
* Build strong customer relationships to encourage repeat visits, customer loyalty, and referrals.
* Handle customer feedback and concerns professionally with strong service recovery skills.
* Maintain treatment quality, hygiene, cleanliness, and professionalism at all times.
Treatment Consultation & Conceptual Selling
* Educate customers on skin conditions, treatment benefits, treatment plans, and home-care routines in a professional and non-pushy manner.
* Promote and recommend suitable treatment packages, memberships, and retail products through consultation-based and solution-oriented selling.
* Link retail products naturally with treatments to support customers’ long-term skin and wellness results.
* Build customer confidence and trust through strong product knowledge and professional recommendations.
* Achieve individual and team sales targets for treatments, packages, memberships, and retail products.
* Follow up with customers on treatment progress, rebooking, and treatment continuity.
Operational Responsibilities
* Prepare treatment rooms, equipment, and products before and after each treatment session.
* Ensure treatment rooms and work areas are maintained according to hygiene and operational standards.
* Manage treatment time effectively without compromising treatment quality and customer experience.
* Ensure accurate customer records, treatment notes, and consultation details are updated in the system.
* Support outlet promotions, campaigns, events, and operational activities as required.
* Adhere to company SOPs, safety guidelines, and operational procedures always.
Teamwork & Professional Development
* Work closely with the Spa Manager and team members to achieve outlet goals and service standards.
* Participate actively in training, coaching, role plays, and skill development programs.
* Continuously improve practical treatment skills, consultation techniques, communication, and selling capabilities.
* Keep updated on new treatments, products, technologies, and promotional activities.
* Maintain a professional appearance, positive attitude, and strong customer service mindset.
Requirements & Qualifications
* Minimum secondary school qualification or equivalent.
* Professional certification in beauty, skin, facial, preferred.
* Minimum 2 years of relevant experience in as a skin therapist.
* Strong practical treatment skills and skin care knowledge.
* Good communication, consultation, and relationship-building skills.
* Confident in recommending treatments and retail products professionally and naturally.
* Customer-focused, proactive, well-groomed, and service-oriented.
* Able to work in a fast-paced and target-oriented environment.
* Proficient in English and Mandarin preferred.
Key Competencies
* Customer Experience Excellence
* Consultation & Communication Skills
* Conceptual & Solution-Based Selling
* Retail & Package Sales Capability
* Skin & Product Knowledge
* Professional Grooming & Service Etiquette
* Teamwork & Accountability
* Time Management & Operational Discipline
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