Overview
Hertfordshire Community NHS Trust are looking for an excellent team player to act as a first point of contact for the Children and Young Peoples Therapies Service to provide comprehensive and confidential administrative support. The post holder will demonstrate excellent communication skills and collaborate with teammates to achieve service key performance targets.
You will be the first point of contact for families and clinicians, helping to ensure our Physiotherapy, Occupational Therapy and Speech and Language Therapy services run smoothly.
You will be based in Welwyn Garden City at the Trust Head Office. We would love to hear from you.
Role details
The core working hours are 8.30am to 4.30pm, and we welcome applications from administrators who can work 37.5 hours per week over 5 days.
Benefits
* Friendly and caring team environment
* Lively and fast moving work place
* We will provide full training in NHS systems and processes
* You will have opportunities to develop and progress within NHS administration.
* One of the best pension schemes in the UK
* Minimum 27 days annual leave plus bank holidays
* Eye Care vouchers
* NHS Discounts
* Employee Assistance Scheme
* NHS Car Lease Scheme (for substantive staff)
To be successful in this role you will need
* A good working knowledge of Microsoft Office.
* Excellent telephone manner
* Ability to prioritise your workload and react positively under pressure
* Sound organisational skills
* Ability to work both in a team environment and autonomously
* Good communication skills
* Training provided on all systems/projects
* A full valid driving licence and access to a car to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010)
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.
Apply now!
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
Role responsibilities
* The post holder will liaise with other administrators and clinicians to provide administrative support. This will include timely management of correspondence, dealing with telephone calls, booking and scheduling appointments. We are a fast paced innovative administration team supporting the wider teams with a variety of projects. We are a forward thinking team and utilise digital initiatives.
* Providing clinical administrative, booking and waiting list management to support the services delivered.
* Managing own administrative workload with the ability to prioritise the clinical team administration needs to ensure that the team provides a high standard of patient care, ensuring that services meet Key Performance targets.
* Support the day-to-day running of the clinical administration office and to act as a point of contact for team administrator queries and professionals.
Please see full job description attached
This advert closes on Monday 6 Apr 2026
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