About the Role
We are looking for a proactive and detail-oriented Customer Service Administrator to join our Distribution Department. In this role, you will play a key part in ensuring all orders are processed accurately, invoicing is completed, and queries are resolved promptly. You will liaise with internal teams, external vendors, and delivery drivers to maintain a smooth and efficient delivery process for our van network.
Key Responsibilities
* Ensure all orders are invoiced and dispatched accurately.
* Respond to queries via phone, email, and face-to-face, ensuring resolution within SLA.
* Communicate daily with internal teams and third-party vendors to maintain operational efficiency.
* Create and maintain reports to monitor departmental volumes and identify areas for improvement.
* Maintain accurate spreadsheets and Google Docs for data tracking, including shutter movement and external storage.
* Support the Despatch Admin Supervisor in achieving departmental KPIs.
* Authorise release of remade products and uphold quality standards.
* Assist with external storage operations and maintain best practice agreements.
* Promote continuous improvement and ensure compliance with Health & Safety policies.
Skills & Experience Required
1. Previous experience in a similar office-based role.
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