Job Summary
Allstaff Logistics Division are delighted to bring to the market the role of Export Logistics & Customer Service Executive for well established company based near Renfrew. Due to the location, it is advantageous to drive with own transport. The hours are Monday to Thursday 8.30 am - 5 pm and Friday 8.30 am to 4 pm (45 min lunch).
Key Responsibilities – Export Logistics
* Coordinate international shipments via air, sea, and road freight
* Prepare and process export documentation including:
o Commercial invoices
o Packing lists
o Bills of lading
o Export declarations
o Certificates of origin
* Liaise with freight forwarders, customs brokers, shipping agents, and carriers
* Track shipments and provide regular delivery updates
* Ensure compliance with export regulations and customs requirements
* Resolve shipping delays, customs issues, and transportation queries
* Maintain accurate shipment and logistics records
* Coordinate with warehouse teams to ensure timely dispatch of goods
Customer Service & Sales Support
* Act as the primary point of contact for customer enquiries
* Process customer orders accurately and efficiently
* Provide order status updates and delivery information
* Support the sales team with quotations, order processing, and account administration
* Handle customer complaints and resolve issues professionally
* Build and maintain strong customer relationships
* Assist with returns, credit requests, and after sales support
* Maintain customer records within ERP/CRM systems
Required Skills & Experience
* Experience in export logistics, customer service, or sales support
* Minimum 24 months' experience within export logistics, customer service, or sales support
* Knowledge of international shipping procedures and Incoterms
* Familiarity with export documentation and customs processes
* Strong communication and organisational skills
* Excellent attention to detail and problem solving ability
* Ability to manage multiple priorities in a fast paced environment
* Proficiency in Microsoft Office and ERP/CRM systems
* Customer focused and commercially aware
Desirable Skills
* Familiarity with courier platforms such as DHL, UPS, Royal Mail, or FedEx
* Understanding of international cosmetic shipping restrictions
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