Lettings Manager - Edgbaston - up to £35k basic plus commission This is a great opportunity to join a leading, independent city centre Lettings Agency who have built up an impressive reputation over many years which has led them to being a highly respected brand in the area. They are looking for an experienced Lettings Manager who will be responsible for the day to day operation of the lettings department including managing 5 staff, business generation, valuations, training and coaching staff members, ensuring compliance, client care and manage long term existing relationships with landlords and tenants. Main Duties and responsibilities Creating and maintaining strong relationships with landlords, tenants and key stakeholders Overseeing a portfolio of circa 375 properties ensuring effective management and compliance Drive revenue and look for new and innovative ways to increase the overall lettings business and revenue stream Attending and instructing lettings valuations with property market knowledge Oversight of onboarding new stock Supporting, empowering and guiding the team to achieve personal and branch goals Training and development of the lettings team Carry out 1:1 meetings with the lettings team and setting targets and recognising achievements Improving and implementing processes Management of escalations from landlords and tenants Stay informed and up to date on legislation and upcoming changes, and adapting the operation and training the team, as required Day to day management and supervision of staff, including performance management, motivation and resource planning Overseeing general office operations to ensure efficiency, organisation and a high standard of presentation Managing workloads and task allocation across the team to ensure service levels are maintained Ensuring office compliance, systems and procedures are consistently followed by all team members Supporting recruitment, onboarding and retention of staff within the lettings team Key skills and experience required Essential Proven experience in a lettings management or senior lettings role Strong knowledge of the local property market and lettings legislation Excellent interpersonal and communication skills, with a proven ability to build strong professional relationships with tenants and landlords Experienced at listings' valuation, negotiation and instructions and driving new business Proactive and results-driven, with a focus on delivering exceptional service. Highly organised, with strong attention to detail and the ability to manage multiple tasks effectively Proficient in using property management software and Microsoft Excel Flexibility to travel for the needs of the role, own car is required Desirable Property management experience ARLA/Propertymark qualification The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agency, New Homes Sales, Property Management and Financial Services.