Position: Customer Service and Sales
Company: Bedrock Computers
Location: Woking, Surrey – Full-time, In-person [some WFH opportunity]
Salary: £27.5K + Commission, 1st Year OTE £33K
Why this is a unique and exciting opportunity:
Bedrock Computers exists for one reason: To make PC Gaming affordable and sustainable, without the compromise on performance. Thanks to our ecofriendly ethos, it's estimated we've saved over 5000 tons of CO2 from entering the atmosphere. We care greatly about our customers, making sure they're looked after every step of the way. We're a rapidly growing business currently turning over £5m annually in just 4 years. We're a young team [all under 25] full of passion, drive and a real hunger for success. The Gaming Industry is often rewarding and fun, especially when it involves dealing with Gaming PCs, high-end tech, components and games on a day-to-day basis.
You won't be a small cog in some large corporate entity – you'll be a part of our process. More importantly, you'll have the opportunity of career progression and growth – you will grow with the company as the team expands.
About the job & what you'll be doing:
Most of the work will see you answer all incoming calls and texts so that everyone is looked after and happy. You'll focus on solving problems. This means fostering and nurturing potential customers into sales, and you'll ensure customers with issues are resolved fully or progressed towards a solution. Efficiency is key, as sometimes there's lots to do, so the way you organize your case-by-case workload is crucial.
This doesn't mean there isn't greater complexity or diversity in the role. You'll have a say and involvement in anything or everything, from the way we track returns efficiently to the way we organize and handle potential sales for maximum conversion. Constant improvement is crucial to growth, and as a team, we will strategize ways to improve, identifying weaknesses and coming up with new ideas.
Constantly increasing your knowledge and understanding of our products and services will be high on your priority list, especially in the early months. Primarily, this accounts for solution-based research to offer our customer the best product. For example, what PC specification does the customer need given their requirements and budget? We know a thing or two about this so don't worry, we'll help.
What we're looking for:
It's simple: We want passion, energy, confidence, charisma and ultimately, we want you to care for our customers. You must be comfortable conversing and communicating professionally – it's crucial for interacting with them. Demonstrate this when you phone me.
With this in mind, we don't need perfection or lots of experience. We're here to help nurture your progression, guiding you along the way. With a good attitude and self-reflection, you're bound to succeed and improve further.
To be completely honest, we won't consider candidates who haven't gone through this job listing thoroughly or haven't researched Bedrock Computers in detail. We only want serious applicants with attention to detail and a vision that this is your calling.
We don't require a tech background, but enthusiasm for tech and computers goes a very long way. We'll show you the ropes so you can learn all about our products and services. Learning never stops, and the more knowledgeable you become, the more our customers will have faith in your ability to provide them with a compelling offer.
You'll love working with me and the team:
Whilst hard work and performance is at the forefront of our ethos, on the bottom line we're a group that loves a good laugh. Our culture is not corporate or synthetic and we're flexible. We have a professional side, but you can be your own person, expressing your own individuality. Respect amongst each other is highly important, but this doesn't mean we're not impartial to a bit of banter
We believe getting on as a team on a personal level is crucial, however this doesn't mean we're cliquey. It does mean making sure you're up for going out to London for a few drinks (or more) every now and then. We don't just drink – any activity is on the table, and we all decide the social.
Job Type: Full-time
Pay: From £27,500.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* Free parking
* On-site parking
Education:
* A-Level or equivalent (required)
Experience:
* Sales: 1 year (preferred)
Language:
* English (required)
Work Location: In person