An Information Technology organisation requires a dynamic Helpdesk Manager to join their friendly, close-knit team, leading the UK helpdesk function and ensuring top-tier support across a range of technologies, including footfall counters, QSR systems and CCTV infrastructure. As Helpdesk Manager, you will play a vital role in managing a small team, driving service quality and delivering key insights to improve performance. Successful candidates for the position of Helpdesk Manager will be natural leaders with a genuine passion for service improvement, problem-solving and team development. Offered as a permanent contract, the role of Helpdesk Manager provides a competitive salary, extensive benefits, a collaborative and innovative work environment, with an immediate start available. Duties of Helpdesk Manager: * Own and oversee day-to-day helpdesk operations, ensuring smooth and efficient support services for clients and internal teams * Lead, support and develop a high-performing team, fostering a positive work environment, providing mentorship and encouraging professional growth * Drive service quality, ticket resolution, and SLA compliance, overseeing support case monitoring, analysing resolution times and refining processes * Identify trends and implement continuous improvements, analysing recurring issues, optimising response protocols and developing proactive strategies * Collaborate with internal teams and engage...