Every exceptional customer moment starts with our people
At TFG London, we believe that its our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story and that story is only getting more exciting!
Were looking for an energetic and people-focusedCustomer Care Team Leaderto join our team and help us deliver the exceptional service our customers expect across all our brands. This full-time role is hybrid, working one to two days a week in our office in Hoo, Kent.
What youll do
As our Customer Care Team Leader, youll play a key role in keeping our customer service department running smoothly and efficiently every day. Youll:
1. Lead and support the customer service team, ensuring everyone is motivated, productive, and well looked after.
2. Oversee the day-to-day operations, making sure we meet our service level targets across all contact channels.
3. Handle escalated customer queries quickly and effectively, turning challen...