Credit Controller – Hybrid / Salford Quays
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Credit Controller on a Hybrid basis.
* Basis salary up to £26,000
* Bonus opportunities
* Company Mobile Phone & Laptop
* Royal London Pension
* Life Assurance 4x Salary
Our Credit Controllers
Work as part of a team to ensure that accurate and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach, supporting our customer charter.
* Achieving monthly individual and team cash collection targets.
* Achieving Target by reducing overdue debt.
* Chasing customers via telephone, letter and e-mail.
* Processing online Credit Card payments.
* Bank Reconciliations.
* Posting of payments and allocation on customer accounts.
* Responsible for opening new customer accounts, performing credit checks and setting credit limits.
* Assess credit of existing customers/ authorising removal of STOP status.
* Liaise with customers and internal departments to resolve queries in a timely and professional manner.
* Dispute Management.
* Record and maintain accurate chase history of customer’s account.
* Issuing statements/ copy invoices.
* Collating account history/ documentation for commencement of legal action.
* Opening and distribution of all incoming mail and issuing of Department outgoing mail.
* Supporting the Credit Control Manager in maintaining the Department as a support function of the business.
* Any other ad hoc task as and when required.
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
* A Professional business approach.
* The ability to work independently and a desire to learn.
* Excellent administration and computer skills.
* Customer focused with the ability to resolve customer queries.
* Analytical in approach.
* Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
* Strong organisational skills.
* High attention to detail and the ability to handle multiple priorities with a structured approach.
* Experience of Sage Line 200 & Cash4Windows preferred.
Benefits
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
* Basis salary up to £26,000.
* Bonus opportunities.
* Company Mobile Phone & Laptop.
* Royal London Pension.
* Life Assurance 4x Salary.
* Onsite Gym.
* Free Parking on-site.
* Mental Health & Well-being Scheme.
* Employee Recognition Scheme.
* Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation).
* Paid Holidays.
* Additional Day holiday for each full year of completed service (up to 25 days).
* Paid Birthday Holiday.
* Development and progression opportunities.
* Working hours are Mon - Fri 8.30am till 5pm with a 45 minute lunch.
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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