1 st and 2 nd Level IT Support Analyst Our Client, a bank in Central London is looking to recruit a seasoned IT professional to join their IT Support team. You must have at least 7 to 10 years solid IT Support expertise which covers 1 st and 2 nd Level support. This is an office based IT Support position during the working week with occasional out of hours support. The role will involve working in a team in supporting and delivering all aspect of services and full range of client and user support 1st and 2nd Line Troubleshooting / Analysis, Documentation Manage IT queries and issues following ITIL best practice to deliver high-standards of IT operations Work with colleagues and external 3 rd support party to deliver resolutions for complex matters. Skills Required: Experienced in using ITSM platforms (halo / service now / manage engine / top desk / alloy navigator) An understanding of Market Data, Bloomberg, Trader Support. Microsoft Windows 10 /11 experience to a professional level. Active Directory, security groups, administration/deployment, LDAP Citrix XenApps Administration, Maintenance and Support of existing Citrix XenApps server farm Networking - design/troubleshoot/installation (DNS DHCP VLAN Proxy Understanding - TCP/IP and OSI) Laptop VPN troubleshooting and Support. PowerShell The salary for this position will be in the range £55K - £65K. Do send your CV to us in Word format along with your salary and availability.