Join Our Team as Deputy Manager at Trust in Care Limited! Location: 339 High Street, West Bromwich, B70 9QG Hours: 40 hours per week (Monday – Friday) Shared On-Call Duties Reports to: Registered Manager At Trust in Care Limited, we take pride in being an award-winning domiciliary care provider dedicated to delivering high-quality, person-centered care that enhances the wellbeing and independence of individuals in the comfort of their own homes. We are currently seeking a dedicated and experienced Deputy Manager to join our passionate team and support the Registered Manager in leading our service based in Sandwell. About the Role: As a Deputy Manager, you will be instrumental in ensuring the smooth operation of our care service. Your responsibilities will include: * Leadership Support: Positively assist the Registered Manager in overseeing care, support, and administrative functions. * Continuity of Service: Step up in the absence of the Registered Manager, ensuring service continuity. * Operational Oversight: Supervise day-to-day operations, manage staff, plan rotas, and uphold compliance with CQC standards. * Welfare Advocacy: Protect and promote the welfare of service users, ensuring their preferences shape care delivery. * Documentation Management: Maintain accurate records and ensure all documentation aligns with regulatory and organisational standards. * Collaborative Engagement: Work closely with multidisciplinary teams to optimise opportunities for service users. Key Responsibilities: * Ensure service users remain at the heart of our care delivery. * Lead, supervise, and support staff, ensuring formal supervision and appraisals are conducted. * Engage with clients and their families to ensure they receive the highest quality of service. * Efficiently manage rotas to maintain appropriate staffing levels and skill mix. * Support quality assurance processes, audits, and inspections. * Promote ongoing professional development and training for staff. * Uphold our company values of respect, dignity, compassion, and a commitment to quality care. Person Specification: Essential: * Strong stakeholder management skills, demonstrating effective relationships with clients, internal team members, and external professionals such as social workers and healthcare providers to deliver optimal care. * Previous supervisory or management experience within the care sector. * Excellent leadership, communication, and problem-solving abilities. * Knowledge of CQC regulations and compliance requirements. * Proficient written and verbal English skills. * Relevant qualification in Health & Social Care (NVQ Level 3 or higher, or actively working towards). Desirable: * Management qualification relevant to the role. * Experience working with service users requiring additional support. * Familiarity with rota planning and staff development. Why Join Trust in Care Limited? * Be part of an award-winning care provider renowned for pushing boundaries in delivering high-quality care. * Join a supportive, values-based organisation that prioritises staff wellbeing and growth. * Engage in opportunities for professional advancement and skill development. * Make a meaningful difference in the lives of individuals every day