Events Operations Supervisor - Grantley, Ripon Job Type: Full Time - 40 hours per week All applicants must be able to provide evidence of their Right to Work in the UK Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience. Key Responsibilities Assist the Banqueting and Events Operations Manager in the smooth running of all luxury events we cater for here at Grantley Hall. Organise and communicate to all hotel departments regarding upcoming events, show round appointments and wedding viewings Ensure all products served to and/or provided for the guest are set to Grantley standards Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event Take ownership to ensure the stock holding is tracked, replenished and kept in order Be pro-active with customer comments and complaints Identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business. Key Skills, Qualities & Experience Previous experience in a Food and Beverage setting is essential Previous Events or event sales experience would be desirable The successful individual will be confident, self-motivated and present a professional outlook in all circumstances Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery Possess a positive attitude and a desire to learn Ability to meet deadlines and work under pressure Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious live in accommodation for eligible roles Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. External team assistance line along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages. Simplyhealth - Health cash plan