The Community Project Officer plays a vital role in the delivery of targeted, high-impact projects that address local needs while supporting St John Ambulance's organisational priorities. Each officer works closely with their County Commissioner, Deputy County Commissioner, County Council, and Volunteer Impact Partner to support delivery of projects that enhance volunteer experience, strengthen operational delivery, and improve outcomes across the volunteer lifecycle. Projects may cover any of our Four Pillars (Youth, Fundraising, Events, and Education) and can address local challenges in recruitment, training, leadership, recognition, communications, culture, or operational delivery. Acting as additional capacity for the county or network they support, the role ensures that national priorities are translated into locally relevant solutions, using clear, agile project management methods to deliver measurable impact.
Local Project Delivery
Responsibilities
* Support the coordination, delivery, and evaluation of projects that address county or network priorities while aligning with national organisational strategy.
* Work across the Four Pillars (Youth, Fundraising, Events, and Education) to tackle challenges and deliver improvements in operational delivery and community impact.
* With support of colleagues across the volunteer lifecycle, deliver outcomes in areas such as recruitment, training, recognition, leadership, communications, engagement, and culture.
* Collaborate with youth leaders, fundraising managers, and events leads to advise on and co‑create solutions to specific local challenges in these areas.
* Adapt national initiatives for local implementation, ensuring they meet the needs of volunteers and the communities served.
* Use feedback, insight, and performance data to advise on project scope, priorities, and delivery approach.
* Monitor progress and outcomes of projects, capturing insight to inform future planning.
Collaboration and Stakeholder Engagement
* Work in partnership with the County Council and the Deputy County Commissioner to ensure projects address local needs and challenges.
* Be guided by the Volunteer Impact Partner on appropriate project delivery, alignment with priorities, and effective reporting.
* Act as an active member of the County Council, contributing to meetings and operational decision‑making.
* Bring together employees and volunteers to create a 'One St John' culture that fosters collaboration, mutual respect, and shared purpose.
* Build strong relationships with volunteers, employees, and local partners to support project success and long‑term sustainability.
Volunteer Engagement and Support
* Work with volunteers to shape and deliver projects, ensuring volunteer voices and experiences are central to planning.
* Support the development and recognition of volunteers involved in project delivery, encouraging ownership and leadership.
* Champion inclusive and equitable practices, ensuring projects meet accessibility standards and reflect St John values.
Performance, Quality and Impact
* Monitor to ensure all projects deliver clear, measurable impact for volunteers, beneficiaries, and the organisation.
You will be educated to GCSE level or equivalent, hold a NVQ level 4 (or higher) in project management, business management or volunteer management or similar, OR equivalent qualification, OR equivalent on‑job experience, have experience delivering projects or initiatives, ideally within a volunteer‑involving organisation, working effectively with multiple stakeholders, including volunteers, community leaders, and operational teams, have experience of planning, monitoring, and evaluating projects to achieve measurable outcomes, experience addressing local challenges through tailored, practical solutions, have project delivery skills, with the ability to manage multiple priorities and deadlines, a good understanding of the volunteer lifecycle and support volunteers at different stages of their journey, the ability to analyse local needs and translate them into clear, achievable project plans, have strong interpersonal skills, able to collaborate with a wide range of stakeholders and build trust, be a confident communicator, both verbally and in writing, able to adapt style to different audiences and have knowledge of equity, diversity, inclusion, and accessibility principles, and ability to apply them in all project work.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers. St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion. St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre‑employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.
Salary: £27,795.00
Benefits:
* Competitive salary and pension scheme
* 33 days holiday (inclusive of bank holidays) – increasing to 38 days over 5 years
* Hybrid, flexible working
* Cycle to work scheme, electric vehicle scheme
* Health and wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
* Discounts – you will have access to Blue Light and NHS discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
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