The headlines:
Location: Leeds
Education: Ideally Computer/Info technology degree but not essential
Salary: Up to £65,000
Overall requirement: To manage the day to day operations of ALL IT services to the business and assist members of Group IT in the delivery of those services.
Job Purpose: The IT Manager is required to supervise the operation, support and maintenance of the IT environment. Supervising IT support staff; be responsible and accountable for the smooth running of our IT systems across the business. The successful candidate will have improved skills, proven professional experience and a detailed knowledge of industry best practice processes.
Principal Duties, Responsibilities & Accountabilities:
Responsibilities will include:
1. Liaise with the Business, build positive working relationships with the office Partners & Directors
2. Coordinate with the functional teams and oversee day-to-day running of ALL IT systems across the business to ensure working effectively
3. Call logging & management including regular liaison with IT hardware maintenance provider and other 3rd party IT suppliers/contractors
4. Develop, manage and deliver Service Level Agreements (SLAs)
5. Responsible for the IT helpdesk environment, its performance, efficiency and high service standards
6. Development of Technical standards including adherence to Change Management processes
7. Monitoring of daily backups
8. Management of the asset database and software register
9. Out of hours monitoring and support
10. Maintain a quality IT service by establishing and enforcing organisation standards
11. Introduce and develop innovative ways of working / troubleshooting to identify issues and reduce downtime
12. Manage the IT Support staff and function, develop and support the team
13. Accomplish IT Support staff results by communicating; supporting, coaching, monitoring, appraising, counselling, and enforcing systems, policies, and procedures
14. Organise the support team to provide a high level of user support based on principles of first time fix
15. Monitor support calls, identify trends and gaps and take appropriate steps to improve the quality of service delivery
16. Work closely with departmental managers to determine the ongoing support requirements
17. Organise support, troubleshooting, and repair for IT equipment and networks
18. Coordinate training and orientation for new technology and help the support team become familiar with the IT environment
19. Design, develop, implement and coordinate systems, policies and procedures
20. Ensure security of data, network access and backup systems
21. Identify problematic areas and implement strategic solutions in time
Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities).
Essential Skills:
* Proven working experience as an IT manager or relevant experience
* Excellent knowledge of technical management, information analysis and of computer hardware/software systems
* Expertise in data centre management and data governance
* Hands-on experience with computer networks, network administration and network installation
* Ability to manage personnel
* Experience of managing IT
Core Behavioural Skills:
* Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical
* Team-player
* Analytically minded, able to break down and understand
* Must be comfortable with working in a fast-moving, dynamic environment
* Strongly customer-focused, used to providing support to demanding clients
* Good organisational skills, used to managing and prioritising own workload
* Ability to report on progress, timescales, outstanding and completed tasks
Company Values Statement:
We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:
* Professional
* Quality Driven
* Goal Orientated
* Customer Focused
* Continuously Improving
* Flexible
* Open & Integrated
Company Vision:
Our vision is to be the leading capital programmes professional service provider operating across Property, Infrastructure and Natural Resources. Our vision to excel has seen us climb from 2,500 staff in 10’s of offices across many countries, in 2010, to 5,400 in nearly 100 offices across all continents in 2018. This didn’t happen because we have a great business strategy. It happened because we have a clear vision of what we want to achieve.
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