KT & Coe are delighted to be working with a business based in Norwich Main Purpose of the Role To ensure the efficient and accurate administration of all sales-related processes in line with company standards. The role includes managing customer enquiries, maintaining accurate records, and delivering a level of service that consistently achieves complete customer satisfaction. Key Responsibilities Sales & Order Administration * Create and maintain customer records and sales files within required timeframes. * Issue preparation or service requests to relevant internal teams. * Process sales invoices and relevant paperwork. * Process and track finance or payment settlements. * Monitor internal systems for updates, bulletins, or changes relevant to sales operations. * Track and progress customer orders from initial placement to completion, keeping the sales team updated at each stage. * Assist with reviewing and checking orders for accuracy. * Download and process order confirmations, invoices, and related documents daily. * Notify relevant teams of incoming stock, deliveries, or product arrivals. * Process damage reports or claims where required. * Handle stock transfers or allocation requests. * Manage preparation requests for display, demonstration, or promotional stock. * Assist with credit control or customer account queries. * Enter costs, commissions, and bonuses into internal systems and process accordingly. * Review sales profitability and flag discrepancies to managers. * Ensure all promotional offers or bonuses are claimed and relevant documents are uploaded. * Upload and file all documents into the correct digital systems. * Update customer preferences in line with GDPR requirements. * Maintain customer information in all internal and external databases. * Ensure all orders and paperwork are completed and signed according to company procedures. * Keep internal compliance systems up to date. * Process purchase ledger invoices and allocate costs accurately Housekeeping & Compliance * Maintain clear, logical filing systems for easy access by all staff. * Check, split, and file completed sales packs within required timeframes. * Update internal teams on any customer or order changes. * Provide daily updates to the Accounts department on any required payments or changes. * Comply with all company Health & Safety policies and procedures. * Undertake any additional related tasks as required by the business