Job Title: Parts Advisor
Location: Toyota, Croydon
Salary: £29,000 basic + bonus (OTE £37,000)
Hours: Monday to Friday: 08:00 – 18:00 or 07:00 – 17:00 (rota basis) Overtime available and paid additionally
Job Type: Full-time, Permanent
Overview:
We are looking for an enthusiastic and experienced Parts Advisor to join the busy aftersales team at our Toyota Croydon dealership. This is an exciting opportunity to join one of the UK’s most respected Toyota retailers, working within a well-established team in a professional, customer-focused environment.
With strong earning potential, manufacturer-backed training, and a supportive management team, this is the ideal role for someone looking to grow their career in automotive parts operations.
Key Responsibilities:
Assist trade, retail, and internal workshop customers with accurate parts identification and supply
Handle inbound and outbound calls, emails, and counter enquiries promptly and professionally
Advise customers on parts availability, pricing, and order timescales
Process parts orders and maintain stock records using in-house dealer management systems
Receive, check, and store incoming stock deliveries
Pick and pack orders accurately for collection or delivery
What We’re Looking For:
Previous experience working in a car dealership or motor parts company
Good working knowledge of automotive parts and vehicle systems
Strong communication and customer service skills
Good IT literacy, ideally with experience using Dealer Management Systems (e.g. Kerridge/CDK)
A proactive, team-focused attitude with attention to detail
Ability to work under pressure in a fast-paced environment
A full UK driving licence is preferred but not essential
Why Join Us?
We value and invest in our employees, offering a comprehensive benefits package that rewards your contribution and supports your career development and wellbeing.
Salary & Career Progression:
Paid overtime
Structured development and manufacturer training (Toyota/Lexus Academy)
Career progression opportunities across aftersales and dealership operations
Car & Lifestyle Benefits:
Staff Car Scheme – Drive a new Toyota or Lexus every 6–9 months with no deposit and low monthly payments
Vehicle Purchase & Servicing Discounts for you and immediate family
Perkbox Membership – Access to high street and online discounts, wellness perks, and free rewards
Health & Wellbeing:
Virtual GP Access – 24/7 medical consultations, second opinions, and mental health support for you and your family
Permanent Health Insurance – Income protection in case of long-term illness or incapacity
Life Assurance – Financial peace of mind for your loved ones
Free Eye Test Vouchers – Redeemable at Specsavers
Work-Life Balance & Recognition:
6 Weeks Annual Leave, increasing with service (plus one week carry-over option)
Long Service Awards – Including cash bonuses up to £1,500 and extra annual leave
Celebration Gifts – Vouchers for birthdays, weddings, and new baby arrivals
Financial & Future Planning:
Aviva Pension Scheme – Company contributions and access to Aviva discounts
Retirement Planning Tools – Online pension portal to support your long-term goals
Employee Assistance Programme (EAP) – 24/7 confidential support for personal, health, legal, and financial issues
About Us:
Toyota Croydon is part of Jemca Car Group, one of the UK’s leading Toyota and Lexus dealership networks. With over 500 employees across 11 locations, we’re committed to delivering outstanding customer service and supporting our people with the tools, training, and environment to succeed.
We’re proud to offer a culture of excellence, inclusion, and opportunity — whether you’re experienced in the motor trade or looking to take your career to the next level