Job Description
Registration & Booking Clerk - Southern Health & Social Care Trust - Portadown The role will include working as part of a team and playing a key part of the strategic modernisation and development of the pathway for GP and other referrals within the Trust. This will include the interface with patients, GPs and colleagues within the Trust both by correspondence and telephone.
The post holder must have a flexible and innovative approach towards the development of the new AHP Central Registration & Booking Centre and electronic referral booking. The post holder will also be required to adhere to all relevant procedures and policies within the Trust. About the role:
1. £12.31 per hour
2. Location: Magowan Buildings, Portadown
3. Monday to Friday (37 hours a week)
4. Duration: Temporary, ongoing
What you'll be doing in this role:
5. Implement administrative processes including partial booking by telephone and coordination of associated documentation in line with departmental procedures.
6. Process correspondence and mail effectively, ensuring timely handling, distribution, and accurate filing (manual and electronic). Provide general administrative support such as prioritising workload, handling queries, and escalating issues to line management where necessary.
7. Maintain accurate records using manual and computerised systems, ensuring data is up to date, secure, and compliant with Trust policies. Support service improvement by contributing to the ongoing development of quality standards and procedures in your area of responsibility. Liaise professionally with internal colleagues, external stakeholders, and members of the public to ensure effective communication and coordination.
8. Comply with Trust policies including those related to equality, infection prevention and control, records management, confidentiality, and health & safety.
9. Participate in training and development, taking responsibility for personal learning, appraisals, and contributing to service excellence and public involvement.
Criteria:
10. 4 GCSEs at Grades A-C including English Language AND 1 years’ experience in a clerical / administrative role OR 2 years’ experience in a clerical / administrative role
11. Experience in the use of Microsoft office Word or equivalent.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.