Service Controller Location: Preston Salary: up to £34,000 + Benefits Profit share paid 6 monthly Excellent Benefits Package 8am -4.30pm Monday -Thursday and 8am to 3.30pm on Friday About your new company My client is a global fleet maintenance company who have been stablished for over 200 years. They are the leader in new innovative technologies and ensures their customers are put first. Due to their huge success and growth over many years they are actively seeking a skilled Service Controller to join their team. About your new Service Controller role: • Effectively deal with all customer service enquiries, advising and actioning accordingly, taking ownership of the problem from start to finish and be the point of contact for customers. • Answer phones & welcome customers to Service Centre • Taking / logging incoming work from customers • Create job cards / notifications via SAP, and identify / order parts for engineers. • Plan engineers daily workload, effectively and efficiently • Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion • Carry out admin tasks as required for the benefit of the service operation • Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner • Follow up service visits with a phone call to ensure satisfaction ...