About The Role
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face.
Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions.
Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such as Wokingham, Warwick, and Reading.
Perform daily administration of Cisco Call Manager platforms and support legacy TDM systems, including jumpering. Provide quality assurance for third-party installations and upgrades.
Ensure all site documentation is accurate, available, and regularly updated.
What youll bring?
Must be PC literate and proficient with Word, Excel, Visio, and MS Project. Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred.
Skilled in Cisco CM, VCC, Teams, voice recording, and reporting tools like CMS, RMG, and Oak.
Excellent interpersonal and communication skills for both technical and non-technical audiences.
Clean driving licence required. Must meet SC clearance eligibility.
Strong analytical, stakeholder management, and problem-solving skills within a managed service framework.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers; Company van/vehicle and fuel card for business use
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend get rewarded for introducing people to us!
Overtime
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGROUPTINDSTA
TPBN1_UKTJ