This is your chance
to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What’s in it for you?
1. 34 days leave (including bank holidays and a "me day")
2. Paid time off for volunteering
3. Matching pension contributions (up to 7%)
4. Health cash plan (save up to £1140 yearly)
5. Career development and training
6. Supermarket discounts and travel expenses
Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing
Typical day as a Client Service Manager
7. Lead a team of housing concierge and support coordinators to deliver person-centred, quality housing support.
8. Manage individual and team performance You must be resilient, thrive under pressure and be assertive on dealing constructively with challenges.
9. Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
10. Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.
11. Ensure service quality through KPIs and customer satisfaction surveys
You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!
You have
12. Great people skills and a collaborative approach
13. Experience of managing supported or care environments; experience in housing management is desirable
14. Strong IT skills and willingness to learn internal systems
15. We are not able to sponsor you for this role due to certificate limits. This remains under regular review.
Job details
16. 8 days service based over a 14-day rolling rota, including evenings and weekends
17. Enhanced DBS check required (we pay for it)
18. You must have strong IT skills, able to use Microsoft Office suite and be willing to learn our internal systems.
Find out more
Click