As a Commercial Operations Associate, you'll support the end-to-end commercial lifecycle, from pricing queries to tender submissions.
Responsibilities
- Preparing and managing quotations to ensure accuracy, compliance, and timely delivery.
- Investigating and resolving pricing discrepancies so customer orders can be invoiced without delay.
- Responding to pricing and commercial queries from both internal stakeholders and external customers.
- Maintaining and updating pricing information across commercial systems and SAP.
- Supporting contract transitions and account changes, acting as a key contact for sales teams and customers.
- Assisting with the coordination and submission of tenders, ensuring deadlines, governance, and audit requirements are met.
- Keeping commercial databases clean, accurate, and fully auditable by archiving expired or inactive agreements.
- Acting as a quality checkpoint for UK pricing requests, ensuring alignment with internal guidelines.
- Collaborating closely with Sales, Customer Service, and Commercial leadership to resolve issues efficiently.
- Identifying opportunities to improve processes, data quality, and ways of working within the commercial function.
- Supporting ad‑hoc projects that contribute to the wider commercial strategy.
Are you highly organised, commercially curious, and at your best when juggling multiple priorities?
We're looking for a Commercial Operations Associate to join a high-performing Commercial Team that sits at the heart of a fast-moving medical technology business. This role is ideal for someone who enjoys structure, thrives in a deadline-driven environment, and takes pride in getting things right the first time. You'll play a pivotal role in ensuring pricing, tenders, contracts, and commercial data are accurate, compliant, and delivered on time – enabling sales teams to succeed and customers to be supported seamlessly. Solihull Office based.
Required Qualifications
- GCSEs (or equivalent) in Maths and English.
- Advanced proficiency in Microsoft Excel, Word, and Outlook.
- Confidence working with large datasets and pricing information.
- Experience using SAP or similar ERP systems.
- Ability to manage multiple tasks, deadlines, and competing priorities.
- Strong written and verbal communication skills.
- High level of accuracy and pride in producing quality work.
Desirable Qualifications
- Experience in a commercial, pricing, contracts, or tender environment.
- Familiarity with Business Objects, Power BI, or reporting tools.
- Experience supporting sales or account teams in a regulated or fast-paced organisation.
What makes you successful in this role
- You're methodical, organised and naturally detail-focused.
- You're comfortable working independently but thrive as part of a team.
- You stay calm under pressure and handle complexity with confidence.
- You're proactive, dependable, and always looking for smarter ways to work.
- You communicate clearly and build trust with a wide range of stakeholders.
