Accommodation Reception Assistant
If you have previous experience of office reception, administration or customer service work in a busy demanding customer service environment then this is a great opportunity for you.
Join us as Accommodation Reception Assistant where you will provide a friendly, helpful and informative reception service at the University Student Accommodation and Campus Services building and ensure that a high standard of customer service is met.
Job Details:
Location: Canterbury
Salary: £23,061 to £24,215 per annum
Full Time
As Accommodation Reception Assistant you can expect to be involved in:
* Ensuring all communications are handled in a professional manner.
* Becoming familiar with the University website to ensure the provision of passing on correct and relevant information to students and visitors.
* Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquires accurately.
* Ensuring mail and courier parcel deliveries are received with a signature and held securely and distributed without unnecessary delays. Carrying out general administrative duties under the guidance of the Senior Accommodation Coordinator.
What will you bring to the role?
* Good professional approach, with a friendly, and calm manner.
* Excellent verbal and written communication skills, the ability to deal confidently with a range of people at all levels.
* Ability to actively listen to and cope with difficult people and unexpected situations either in person or on the telephone.
* Have a basic understanding of social media platforms and proficient IT skills in Outlook, Word and Excel, able to use office equipment proficiently.
* Capable of basic maths calculations in relation to financial charges and calculations.
What we can offer in return:
As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:
* 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
* Excellent pension scheme with generous employer contributions
* Corporate employee-funded healthcare plan, in partnership with Benenden Health
For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent
We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are:
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-391-26.