Compliance & Office Administration Coordinator
We are looking for a self-motivated, energetic individual who can work confidently both independently and as part of a team. The successful applicant will be considerate and compassionate, with a positive attitude and a willingness to contribute ideas and take initiative. You will be reliable, proactive, and committed to making a meaningful difference through your work.
Purpose of the Role
To provide coordinated support across compliance, quality assurance, recruitment and office administration. The role ensures smooth day-to-day operations in the office while maintaining high standards of quality, governance, recordkeeping, and regulatory compliance across the service.
Key Responsibilities
A. Quality & Compliance responsibilities
* Conduct and support internal quality audits.
* Gather, analyse, and present performance and compliance data.
* Track quality improvement action plans.
* Prepare reports for senior management.
* Maintain compliance documentation for CQC inspections.
* Assist with preparation for CQC visits and mock inspections carried out by the franchise support centre
* Log and track incidents, complaints, and safeguarding matters.
* Maintain clear audit trails for investigations and outcomes.
* Assist with the recruitment and onboarding of new using our Applicant Tacking System
* Maintain accurate staff files (e.g., right-to-work documents, training records, DBS tracking).
* Support digital quality systems and data accuracy.
* Maintain compliance with health and safety requirements for the office
B. Office Administration responsibilities
* Manage incoming phone calls, emails, and postal correspondence.
* Ensure queries are triaged and responded to promptly.
* Liaison with customers, relatives, representatives and social workers.
* Manage office supplies, stationery, equipment checks, and ordering.
* Maintain a tidy, organised, and compliant office environment.
* Provide administrative support to the Registered Manager and leadership team.
* Ensure secure, GDPR-compliant handling of sensitive information.
* Assist with rota‐related paperwork, scheduling updates, and document uploads.
Skills & Attributes
* Strong knowledge of CQC requirements
* Strong organisational and multitasking abilities.
* Excellent written and verbal communication.
* Competent in Microsoft Office 365 and digital compliance systems.
* High attention to detail, accuracy, and confidentiality.
* Ability to balance administrative duties with compliance responsibilities.
What We Offer
* Refer a friend programme
* Company Pension
* Fully funded training and development
* Support to gain qualifications
* Employee support and well-being programme
* Opportunities for progression
Apply Today
If you’re compassionate, dependable, and want a rewarding role where you can truly make a difference, we’d love to hear from you.
About The Role
Caremark Kirklees recognises the challenges people face in their daily routines and the concerns they may have. We strive to offer compassionate elderly home care in Huddersfield, Mirfield, Holme Valley, and Colne Valley, and other areas. Our local care includes dementia care, companionship, shopping and personal care services. We aim to guarantee that everyone can stay in the comfort of their own homes.
Required Criteria
Skills Needed
About The Company
Our mission is simple:
* To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
* Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
* Caring for and supporting others runs through the very heart of Caremark.
Who is Caremark?
* Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
* We are the mark of excellent care.
* We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.
Caremark’s history – providing home care since 2005
* Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.
* Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.
* Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.
Company Culture
Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.
Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.
Here's why Caremark stands as a beacon of excellence and a great place to work:
Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.
Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.
Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.
Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.
We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.
Company Benefits
Salary
£27,000.00 - £29,000.00 per year