Customer Administration Coordinator - Imports - Southampton, Hampshire, United KingdomCustomer Administration Coordinator - Imports Location: Southampton, UKDepartment: Customer ServicesReports to: Team Leader Customer AdministrationContract: Full time, Permanent - 35 hours per week We’re looking for an organised and customer-focused Customer Administration Coordinator (Imports) to join our team in Southampton. In this role, you’ll play a key part in delivering high-quality administrative and operational support for our import customers. Working closely with colleagues across Customer Care and Operations, and supported by Ocean Network Express (ONE)’s expanding range of digital self-service tools, you’ll ensure smooth processes, excellent customer service, and compliance with company standards and industry regulations. Primary Job Responsibilities and MeasurementHandle day-to-day administrative tasks related to import shipments, ensuring accuracy and efficiency.Communicate directly with customers to resolve queries and provide timely updates.Ensure compliance with company policies, service procedures, and relevant regulations.Process documentation and invoicing accurately and in line with set timelines.Promote and utilise ONE’s digital tools and e-commerce platforms to improve customer experience.Collaborate effectively with internal teams and offshore offices to maintain service quality.Achieve and maintain performance KPIs relating to service, quality, and timeliness. Skills, Qualifications and ExpertiseStrong customer service focus with excellent communication and interpersonal skills.Previous experience in shipping, logistics, or a customer service administrative role (preferred).Good understanding of import processes and documentation.Confident using digital platforms and open to adopting new technologies.Detail-oriented with strong time management and problem-solving skills.A proactive team player with a positive attitude and willingness to learn. Why Join ONE?At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.25 days holiday excluding bank holidaysDeath in Service Benefit (x8 annual salary)Employee Assistance Programme, with free independent confidential support and virtual GP servicesInterest free annual travel season ticket loanAnnual Medical Health checkAnnual eye test and contribution towards glasses for VDU prescriptionsOnline employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste CardLoyalty Award Scheme ApplicationIf you are interested in this role please apply using the link and uploading your CV. The closing date for this role is Tuesday 7th April 2026. Please note we aim to schedule interviews week commencing 13th April 2026.