Central Support Coordinator (6-Month Fixed Term Contract)
Location: Ardencote/Hybrid
About Us
At Barons
Eden, we are a collection of award-winning spa and hotel destinations,
committed to delivering exceptional experiences. Our mission is to treat every
guest as a friend of the family, creating positive and memorable moments during
their stay. We value individuality, flair, and operational excellence,
fostering a close-knit team that champions passion and positivity.
About the
Role
As
a Central Support Coordinator, you will play a pivotal behind-the-scenes role
in ensuring the smooth operation of both our Sales and Guest Experience
functions. Rather than acting as a primary contact for guests, you will focus
on supporting processes, resolving escalations, maintaining data integrity, and
enabling teams to deliver exceptional service and achieve commercial success.
This
role is ideal for someone highly organised, detail-oriented, and
solutions-focused, who enjoys working across multiple functions to improve
efficiency and consistency.
Key
Responsibilities
* Providing
operational and administrative support across Sales and Guest Experience
teams
* Monitoring
booking accuracy, data quality, and system integrity across reservations
platforms
* Investigating
and resolving booking discrepancies, system issues, and internal queries
* Supporting
the coordination of complex or high-value bookings and amendments
* Assisting
with reporting, tracking performance metrics, and identifying trends or
gaps
* Managing
internal communications to ensure alignment between departments
* Supporting
complaint resolution processes by gathering information and coordinating
responses
* Maintaining
up-to-date documentation, processes, and internal guides
* Assisting
with system updates, testing, and process improvements
* Acting
as a key link between departments to ensure a consistent and seamless
guest journey
What We’re
Looking For
* Highly
organised with strong attention to detail
* Confident
working with systems, data, and processes
* A
natural problem-solver with a proactive mindset
* Ability
to manage multiple priorities and meet deadlines
* Strong
internal communication and collaboration skills
* Comfortable
working in a fast-paced, evolving environment
* Previous
experience in administrative, coordination, or support roles (hospitality
advantageous)
* Good
working knowledge of Microsoft Office, particularly Excel
* Experience
with booking or reservation systems is beneficial
Additional
Information
* Full-time
role: 40 hours per week
* Working
5 days out of 7 (depending on business needs)
* Rolling
Rota: 1 in 3 weekends required
* Location:
Ardencote/Hybrid
* Salary £27,500.00 (pro rata)
Benefits
* Competitive salary
* Complimentary Spa Day on work anniversaries at any
of our company spas
* Coffee, tea and snacks from our kitchen
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our
venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment
with loads of development opportunities