What you'll be doing
As Meetings & Events Co-ordinator, you will be totally focused on growing our business through relationship building, proactive selling and effective conversion of all enquiries. As an M&E Coordinator you will work closely with the Meetings Director to ensure the smooth running of all hotel events. From taking the call or answering a guest email to entering the booking into Rendezvous & Opera Hotel PMS system, through to making the final amendments and communicating the final details and any changes. You will be a step ahead at all times to guarantee a successful event. You will work hard to achieve your targets and supporting your colleagues to achieve theirs. You will have great attention to detail and work well as part of a team including closely with the reservations and front office team.
Our Values
At Centre Island you'll be joining a growing family of 9 hotels with over 500 employees. At Centre Island, we deliver the brand with Centre Island Values. All our employees are engage &, enthusiastic with a Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
* Act with INTEGRITY and CARE
* Be ENGAGED with customers and colleagues alike
* Have PASSION and take OWNERSHIP in everything they do
* Strive to be CREATIVE to continuously improve
What we offer you
· 28 Days holiday increasing to 33 days after your 5th year of service
· Access to IHG's worldwide Employee Rate and Friends & Family discount schemes
· Internal Rewards programme
· Training & Development and the opportunity to work with a fast paced, customer-focused company
Roles and responsibilities
* Handle enquiries for events & conferences in a calm, efficient manner
* Be able to deal with the initial enquiry through to the successful conclusion
* Create proposals for clients based on the hotel selling strategy
* Arrange and complete client show arounds
* Processing bookings, contracts and handling payments
* Efficiently maintain the meetings and room booking systems
* Liaise with other hotel departments about client requirements
* Keeping in touch with clients on their day and liaising with regards to final details. including maximising upgraded items.
* Communicate accurate meetings details to the operations team
* Maintain accurate accounting records for each event
* Ensure high levels of customer satisfaction
* Conduct daily office duties such as morning meetings, gathering customer feedback, checking event charges.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests
Job Types: Full-time, Fixed term contract
Pay: £26,624.00 per year
Benefits:
* Discounted or free food
* Employee discount
* Referral programme
Experience:
* meeting and events: 1 year (preferred)
Work Location: In person