Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for an Operational Support Manager to join our team in Adult Autism Service.
This role will support providing an effective business/administration and performance support to the service. This will include providing a safe, high-quality service is available to adults referred onto the Adult Autism pathway; developing and delivering a comprehensive specialist service that is adult-centred; pro-actively resolving day-to-day A&C management.
The role will provide line management to a team of administrative staff.
This successful candidate should possess excellent communication skills and be able to work autonomously as well as working within a team.
Main duties of the job
1. Assist and support the Operational and clinical Lead in the smooth running of the service whilst pro-actively resolving day-to-day A&C management issues within the Service.
2. Assist in collating, delivering, and reporting monthly internal and external service KPI’s.
3. Data collection and analysis in relation to patient data flow on the Adult Autism pathway. Backlog/waiting lists from review of patient data on RiO to measure and monitor trends in backlog/waiting lists.
4. Provide expertise in data collection, extraction, processing, and interpretation.
5. Assist in the implementation of effective processes and procedures to monitor and track performance within the Service. To support clinicians in resolving issues where agreed performance is not being met.
6. Ensure proactive management of patient pathway issues
7. Support with compliance, accuracy and maintenance of both local service data systems and the service’s performance with the Trust wide information system such as Rio.
8. Produce weekly patient tracking list (PTL) and RTA reports for Head of Service
9. Ensure patients are booked for diagnostic assessments 6 weeks in advance, ensuring all available clinic slots are utilised.
10. Produce weekly clinic utilisation report with narrative
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
Person specification
Qualifications
Essential criteria
11. NVQ Level 4/5 qualification or equivalent
Desirable criteria
12. Project management qualification or equivalent experience
Experience
Essential criteria
13. Experience of line management of staff in a previous role
14. Analysing and interpreting data and information
15. Experience of developing and managing comprehensive administrative systems
16. Experience of RTT / PTL validation and wait times
17. Managing staff sickness, appraisals, annual leave and performance
Knowledge
Essential criteria
18. Good knowledge of Microsoft Office (Word, Outlook, Excel, Powerpoint, Visio)
19. Working knowledge of Power BI and Datix, in particular dashboard creation
Desirable criteria
20. Knowledge and awareness of Neurodevelopmental conditions
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
21. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
22. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
23. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
24. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.