Job Title: Customer Service Advisor
Location: Vauxhall, London
About the Role
We are seeking a dedicated and customer-focused Customer Service Advisor to join our team in Vauxhall. This role is pivotal in delivering a high-quality aftercare service to residents, ensuring a smooth and professional experience from legal completion through the two-year warranty period and beyond.
Key Responsibilities
* Act as the primary point of contact for residents, providing a professional and responsive service at all times
* Manage and coordinate all customer enquiries, defects, and service requests efficiently
* Deliver a seamless aftercare experience from legal completion through the warranty period and beyond
* Liaise with and coordinate subcontractors to ensure timely and high-quality resolution of reported issues
* Maintain clear, accurate, and timely communication with residents regarding progress and outcomes
* Support the wider Customer Service team in maintaining high standards of service delivery
* Monitor and track defects and service requests to ensure they are resolved within agreed timeframes
* Uphold company standards of excellence and continuously strive to improve customer satisfaction
About You
* Proven experience in a customer service or aftercare role, ideally within housing, construction, or property
* Excellent communication and interpersonal skills
* Strong organisational skills with the ability to manage multiple tasks and priorities
* A proactive and problem-solving approach
* Ability to work both independently and as part of a team
* High attention to detail and commitment to delivering quality service
What We Offer
* Competitive salary and benefits package
* Supportive team environment
* Opportunities for professional development and growth