Overview
Employee Relations Manager, PXT CS Employee Experience and Relations – Job ID: 2996174 | Amazon Support Services Germany GmbH - I46. Amazon’s Operations Employee Relations (ER) team is looking for a Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people. This position can be based in Berlin, Germany; London, UK; Amsterdam, Netherlands; or Rabat, Morocco.
Responsibilities
* Support European Customer Service Operations which contains both a brick and mortar and remote workforce.
* Collaborate with Operations managers and human resources to analyze feedback at multiple levels to identify risks and gaps.
* Create, audit, and sustain positive workplace relations programs.
* Design and conduct positive workplace relations training that drives best practices.
* Create and execute a strategy across EU countries that supports operational goals and objectives.
* Reactively address crisis-oriented situations, including travel as necessary under time constraints.
* Address hidden risks in a remote population and develop engagement plans to mitigate them.
* Communicate effectively and authentically with Ops/HR leaders, frontline managers and associates.
A day in the life
The ER Manager will work reactively on crisis-oriented situations, traveling as necessary. The position can be performed virtually outside of the primary markets with minimum travel of 50% or more.
About the team
The CS Employee Experience and Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. This team is a tight-knit group of ER professionals, including former HR, operational and legal leaders, focused on improving leaders’ skills in associate engagement across the organization.
BASIC QUALIFICATIONS
* Bachelor’s degree required
* Experience in employee relations, functional human resources or/and labor/employment law
* Experience and solid understanding of employment and labor laws in one or more EU countries
* Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
PREFERRED QUALIFICATIONS
* Strong interpersonal and persuasion skills to collaborate across management levels and influence senior leadership, stakeholders, peers and employees at all levels in a large, dispersed, culturally diverse organization
* Proven problem-solving and analytical skills in an ambiguous environment with the ability to manage competing priorities and drive projects to closure
* Demonstrated ability to navigate complex, international organizational structures
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