Job Description
Do you thrive on providing the highest levels of service to your clients and customers?
Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!
Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each gest is provided with a bespoke and personal service for the duration of their stay.
The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.
Shifts: 40 hours per week, based on rotational 12 hour shift patterns from Mon-Sun.
Salary: £29,453 per annum
Qualifications
For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and written. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking, with the adaptability to work will in a team as well as alone.
The ideal candidate will have experience working within a high-end customer service role.
Additional Information
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24-hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.