Customer Service Advisor
Location: Stockton on Tees office based
Contract: 12 month Fixed Term
Hours: 37.5 per week
Working Pattern: 37.5 hours shift between Monday - Friday 08.00am - 20.00pm ( Saturday cover will be required on a rota basis, shifts will be discussed further at interview).
Salary: £26,227.50 per annum
We are delighted to announce exciting opportunities to join us as a Customer Service Advisor as the first point of contact for many claimants accessing the Health Assessment Advisory Service. The Claimant Advisor's ensure claimants' queries are resolved in a timely manner and are responsible for ensuring accurate recording of data and dealing with general administration to a high standard. Roles are available in Birmingham or Stockton on Tees and can be on a Hybrid basis.
Responsibilities:
1. Managing a large amount of inbound and outbound calls in a timely manner.
2. Handling claimant enquiries as the single point of contact for claimants and other third parties using the enquiry service.
3. Taking responsibility for enquiries from first contact through to conclusion.
4. Providing a high level of customer service, ensuring that all calls and enquiries are dealt with in a professional, polite and caring manner, and demonstrating customer service excellence a...