We’re looking for a sharp, customer-focused Analyst to be at the heart of our application support and incident management function. You’ll be the go-to problem solver—diagnosing issues, interrogating data, and driving fast, effective resolutions that keep our services running smoothly.
What you’ll do
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Own and resolve application support incidents end to end
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Analyse data to identify root causes and prevent repeat issues
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Apply structured problem-solving to complex technical challenges
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Collaborate closely with the team to continuously improve service delivery
What you’ll bring
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Experience in application or technical support
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Strong analytical and troubleshooting skills
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Clear communication and a customer-first mindset
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Working knowledge of ITIL processes
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Ability to thrive under pressure and juggle priorities
A great role for someone who loves solving problems, working with data, and making a real impact on service quality