We are excited to announce a vacancy for a Junior IT Support Analyst at our Glasgow office. This is an excellent opportunity for someone with around 2 years of experience in IT support who is looking to take the next step in their career and develop their skills in a dynamic and supportive environment. As a valued member of our growing IT team, you will provide both operational and technical support to approximately 500 users across all our office locations. Your responsibilities will include managing service requests, investigating and resolving incidents, and escalating issues when appropriate. Acting as the primary point of contact, you will play a key role in keeping colleagues informed about the progress of their issues by working closely with third-party suppliers and other members of the IT team. This role offers a fantastic opportunity to operate at the highest appropriate level and gain exposure to a broad range of IT infrastructure and services. Hours This position is fully office based, with future opportunities to work from home. 35 Hours per Week across 3 Shift patterns: · 8am – 4pm · 9am – 5pm · 10am – 6pm Occasional out-of-hours and weekend work may also be required. Essential Skills · Technical: 1–2 years in IT support, strong Microsoft environment skills, familiarity with incident recording and diagnostics · Soft Skills: Excellent communication, problem-solving, and organisational abilities; professional and approachable manner · Work Ethic: Proactive, eager to learn, team-oriented, and able to work independently Desirable Skills · Experience in the legal sector · Familiarity with: Microsoft 365, Azure, Intune, Elite 3e, Worksite Let your ambitions and ours go hand in hand At Harper Macleod you’ll be part of a collective effort that is never satisfied: celebrating the successes and inspiring one another to always improve. You want to deliver extraordinary results for your clients. We want to deliver extraordinary opportunities for you and encourage you to make a difference. Harper Macleod’s culture is the sum of the actions of the people who make up our business – it’s built around taking calculated risks and pushing for innovative solutions. You know that doing things the right way is always the best way – the right things for clients, colleagues, and our communities. We will never compromise on this. In 2025, we were proud to be named the best law firm in Scotland by the prestigious Chambers UK to go alongside many other accolades. A year earlier, we were named ESG Firm of the Year and the only Scottish law firm to be included in Legal 500’s Green Guide, both for the second year running. We offer a competitive salary and benefits package, active colleague engagement, wellbeing, sustainability & CSR programs, and the opportunity to develop your career. Harper Macleod LLP is committed to promoting equal opportunities and developing a diverse workforce.