Healthcare Central London provided pay range: This range is provided by Healthcare Central London. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Care Navigator Fixed Term contract to April 2026
Salary: £30,279 per annum Fixed Term contract to April 2026
Hours: 37.5 hours per week
Responsible to: Operations Manager
Key Relationships: General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
Healthcare Central London Ltd (HCL) is the GP Federation owned by our 30 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 33 General Practices.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
How We Work
Our people are our greatest asset. When we feel included, valued and supported in work this positivity reaches those very people we are here for, the patients. HCL is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential.
Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road. Our office-based roles are typically worked as hybrid roles the pattern of which are agreed and reviewed according to service/team requirements.
Requirements
Rough sleeping in Westminster has increased by 11%. Recovering from Homelessness requires personal development & growth. It also requires intense support from local services. As well as supporting the patient with their basic needs such as food and shelter we would endeavour our service to improve the life skills and well- being of these patients so they can set and achieve goals and eventually live normal day to day lives.
Assessing clients' eligibility and determining their housing and service needs is important with this role. Managing a designated patch of housing and keeping in regular contact with tenants. To provide advice and information to residents and others on all tenancy matters, welfare benefits and re-housing requests.
Experience of supported housing would be useful but is not essential. You will be working Face to Face with Homeless/Asylum patients at least once per week which is surgery / hotel based. Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.
We require someone who is proficient in written communication to join our Care Navigator Team. Care Navigation/Complex Case Management Service play an important role within a PCN (Primary Care Network) to proactively work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Benefits
* Cycle to work scheme
* Discretionary pay progression and bonus scheme
* Employee Assistance Program (EAP)
* Enhanced annual leave entitlement (30 days full-time, pro-rata for part-time)
* Eye care voucher scheme through partnership with Specsavers
* Free tea/coffee etc
* Life Assurance scheme
* Modern clinic at South Westminster Centre
* Modern office
* NHS Pension
* Refer & Earn scheme
* We Care Wellbeing through Canada Life including 24/7 GP access for employee and immediate family, Toothfairy Dentist on Demand, myStrength personal wellbeing support and CBT Therapy
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