What you’ll be doing
• Technical operational expert on specific customer platforms within the DFTS contract.
• Remote configuration of Juniper SRX345 routers and EX2300 switches and Ericsson DWDM. As part of the fault rectification and provision of service on Juniper SRX345 and numerous support equipment’s. Provide 2nd/3rd line technical support for all Data services in the UK. This includes problem identification and resolution in accordance with service level agreements.
• 2nd/3rd Line Technical Support Professional and Specialist on large, complex and highly secure contracts
• Transformation and Migration Support.
• Patching and Upgrade Support. To support any vendor advised weekly, monthly, quarterly patching schedules to meet agreed customer contractual requirements.
• To assist the Operations and Service managers in establishing, maintaining & improving support systems, local procedures and local work instructions.
• To support all the contractual ITIL processes as to meet all contractual requirements.
• Ownership of end to end technical solutions and service generated for the customer.
• Accountability for making technical changes locally.
• Be a technical expert on the DWDM builds and circuit provisioning for DFTS Layer2 within the optical core.
What we'd like to see on your CV
1. Experienced in delivering DWDM user circuits on the Ericson or Alcatel Lucent equipment’s
2. Experience of maintaining a highly complex, layer2 network
3. Experience in working within a highly complex secure network operating centre
4. Management of BT security policy, assurance and compliance
5. Technical experience working with data network technologies in the operations centre
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.