Internal Sales Executive Location: Birmingham City Centre Salary: £30,000 £33,000 Operating hours: Monday to Friday We are currently looking for an Internal Sales Executive to join a well-established and growing business operating within the construction and fixings sector. This is a fast-paced and varied internal sales role focused on supporting customers, managing orders, driving repeat business, and ensuring smooth day-to-day account management across a busy sales office. The successful candidate will ideally come from a fixings, fasteners, construction supplies, builders merchant, or industrial distribution background and will be comfortable dealing with contractors, suppliers, and trade customers on a daily basis. This position would suit somebody commercially minded who enjoys relationship-building, problem-solving, and working within a technical sales environment. Key Responsibilities I nternal Sales & Account Support Managing inbound sales enquiries via phone and email Processing customer orders accurately and efficiently Providing quotations, pricing, and product information Building and maintaining strong customer relationships Identifying opportunities to upsell and maximise account spend Supporting customers with technical product queries and sourcing solutions Managing and maintaining the sales inbox Customer Service & Order Management Confirming customer orders and delivery schedules Chasing suppliers and carriers regarding deliveries and shortages Resolving customer issues and ensuring high service levels Monitoring acknowledgements and supplier updates Liaising with internal teams to ensure smooth order fulfilment Purchasing & Stock Support Supporting daily purchasing and stock ordering activities Assisting with supplier management and stock availability Checking freight charges and supplier invoices Helping source specialist or non-standard items for customers Operational & Team Support Working closely with the wider office and sales team Learning different customer accounts to support wider team coverage Maintaining accurate administration and sales records Supporting the business during busy trading periods Essential: Previous internal sales experience within construction supplies, fixings, fasteners, builders merchants, industrial distribution, or a similar sector Strong customer service and account management skills Excellent communication skills Confident handling multiple customer enquiries in a fast-paced environment Strong organisational skills and attention to detail Commercially aware with a proactive approach Comfortable working with Microsoft Office and email systems Desirable: Knowledge of fixings, anchors, fasteners, ironmongery, or construction products Experience with purchasing or stock control Experience working with trade customers or contractors ERP or stock management system experience Ability to source specialist or hard-to-find products Experience supporting sales growth and customer retention The Opportunity This is an excellent opportunity for an experienced Internal Sales professional to join a growing and supportive business with a strong reputation within the sector. The role offers long-term stability, broad product exposure, and the opportunity to become a key part of a close-knit commercial team within a busy and customer-focused environment.