Change of Tenancy Team Leader Department: COTS Employment Type: Permanent - Full Time Location: Leicester Reporting To: Debt Resolution Visit Manager Compensation: £28,000 - £35,000 / year Description Reports to: Debt Resolution Visit Manager Location: Leicester Working hours: Monday to Friday, 37.5 hours a week We are looking for a Change of Tenancy Team Leader to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management. Based in Leicester, we are seeking an experienced person to lead our Leicester Change of Tenancy team. The dedicated Change of Tenancy Advisors investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This incorporates Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly. This role requires somebody to have an in-depth understanding of leading and developing high performing teams. Our company is growing at a rapid pace so it's an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story. What We Need from Yü Here's a taste of what you'll be doing: Provide an environment to inspire achievement and development within team and individuals. Encourage a growth-mindset environment. Motivate, coach, train and develop staff in accordance with company values and procedures. Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency. Investigate and resolve all escalated leads. Always represent Yu Energy Values and Habits. Directly manage all team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business. Ensure all key processes within the Change of Tenancy team are performed accurately and efficiently. Ensure system development keeps pace with business requirements. Regularly review department processes for efficiency improvements and ensure documentation is continually updated. Attend meetings and contribute to company strategy and policy making as required. Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business. Carry out other reasonable duties as determined by management. About Yü If you have what it takes you could be just what we're looking for… Sharp - Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes. Experienced - you've worked in a supervisory role managing a diverse team and in the energy or water industry (desirable). Great communicator - you have first-rate communication and interpersonal skills at all levels. Ambitious - you don't just want another job, you want a career opportunity. Analytical - naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point. Motivated - you have a "can do" attitude and love to see success. Team player - you enjoy working closely with a motivated team to help them develop. Flexible - you're a strong team player who can adapt as the role and business develops. Yü Come First We have a wide range of benefits for our employees including: 24 days annual leave bank holidays Holiday buy - up to 5 additional days Excellent additional earning potential via various sales revenue stream. Day off on your birthday Employee Assistance Program Annual salary review Learning and development opportunities Enhanced paternity, maternity and adoption policies Yü made a difference Awards 3 days additional annual leave if you get married/civil partnership etc. Appointment allowance Long service recognition Refer a friend payment Company sick pay (subject to length of service) New modern facilities Death in service and critical illness cover Plus many more If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do. YUIndeed