Job overview Surrey and Borders is looking for someone who is passionate about ensuring a high-quality holistic approach to the care and support provided to clients in the community who have been identified as in need of community nurse support to enable them to exercise choice over their own lives. Working Location: Working Pattern: Monday to Friday from 9AM to 5 PM Advert Lead the clinical management of care packages for individuals using the service. Coordinate and monitor person-centred healthcare for a designated group of service users. Deliver psychosocial interventions through individual and group therapy. Work as part of a multidisciplinary team (MDT) to assess needs, plan care, and respond to changes in service users’ health. Provide therapeutic activities, emotional support, and stability to promote engagement and recovery. Build and maintain professional relationships with staff, external professionals, and agencies. Respond effectively to unpredictable situations, including crisis incidents and challenging behaviour. Maintain accurate documentation and communication with service users, carers, relatives, and professionals. Support quality improvement, service development, and adherence to organisational standards and policies. Conduct risk assessments and contribute to risk management and safeguarding processes. Demonstrate knowledge and application of relevant legislation, including the Mental Health Act (MHA), Mental Capacity Act (MCA), and Deprivation of Liberty Safeguards (DoLS). Support staff development, student mentorship, and team functioning. Participate in management activities such as staff supervision, appraisal support, and safe staffing. Working for our organisation Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire. We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organizations who provide services and support people who use services and carers. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby. Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey. Detailed job description and main responsibilities Clinical Care and Therapeutic Interventions Lead the clinical management of care packages for individuals accessing the service. Coordinate and monitor person-centred healthcare using appropriate clinical decision-making. Deliver psychosocial interventions through individual and group therapy. Work collaboratively with the multidisciplinary team to assess needs, plan care, and respond to changes in service users’ health. Respect and promote service users’ customs, individuality, cultural background, values, sexuality, and spiritual beliefs. Provide therapeutic activities and emotional support while maintaining appropriate professional boundaries. Maintain supportive relationships with colleagues, professionals, and external agencies to enhance recovery outcomes. Manage a complex caseload as directed by the service. Communication and Documentation Record all contacts with service users accurately in case notes in accordance with SABP record-keeping policy. Maintain effective communication with service users, relatives, carers, visitors, and staff. Ensure communication aligns with organisational policies, procedures, and relevant legislation. Identify and implement strategies to overcome communication barriers. Seek informed consent for interventions and assessments in a meaningful and understandable way. Communicate in a manner appropriate to the individual’s level of understanding, culture, and background. Quality and Service Development Contribute to the development, monitoring, and maintenance of service standards. Collect and collate data for audit, research, and service performance monitoring. Identify opportunities for service improvement and support implementation and evaluation of changes. Participate in complaint management processes by responding professionally and contributing to investigations. Promote shared decision-making with service users, relatives, and carers. Contribute ideas and suggestions for improving services and identify concerns within the workplace. Represent the team, service, and Trust positively. Risk Assessment and Safeguarding Understand and assess risks associated with the service user group and escalate concerns according to protocols. Conduct risk assessments and implement appropriate risk management strategies. Participate in the Patient Safety Incident Response Framework (PSIRF) by reporting and reviewing incidents to improve safety and quality. Recognise and respond to crisis situations promptly and responsibly, seeking assistance when necessary. Support service users’ families and external agencies when managing risk. Identify safeguarding concerns and follow relevant safeguarding policies for vulnerable adults and children. Ensure safe use of equipment and compliance with health and safety procedures. Provide health education related to risk factors affecting service users. Apply knowledge of relevant legislation, including the Mental Health Act, Mental Capacity Act, and Deprivation of Liberty Safeguards. Professional and Personal Development Engage in clinical supervision and appraisal to support professional development. Identify personal development needs and establish objectives with the appraiser. Attend all required statutory, mandatory, and essential training. Maintain evidence of competencies through a professional portfolio. Participate in the induction and orientation of new staff. Mentor students and provide a supportive learning environment. Management and Leadership Support recruitment, deployment, and management of staff in accordance with SABP policies. Assist the team leader in maintaining safe staffing and rostering in the clinical area. Ensure structures exist for appraisal, performance management, and staff development. Monitor and audit service standards regularly. Promote a healthy, inclusive, and diverse working environment. Ensure compliance with organisational policies, procedures, and financial governance requirements. Maintain professional confidentiality at all times.