Located at Dungannon site(s)- May be required to work at other locations/ departments within Hughes Group. Overall Purpose of The Role: With over 65 years of excellence, Hughes Group is a trusted name in the supply of fresh mushrooms and plant- based products across the UK. As a major supplier to national retailers, food service providers, and a range of other sectors, weve built a reputation for quality, reliability, and outstanding service. Were proud of our heritagebut were even more excited about our future. Driven by innovation and a commitment to sustainable growth, Hughes Group is expanding rapidly and investing in new technologies, products, and people. As we continue to lead in the sectors we serve, were looking for passionate individuals who want to grow with us. If you're seeking a progressive career in a dynamic, forward-thinking company, Hughes Group offers the opportunity to be part of something special. Join us and help shape the future of food. Job Tasks and Duties: Key Responsibilities This role requires some ad-hoc pre-planned UK travel and coverage beyond normal working hours as and when required. Serve as the main point of contact for various dedicated customer accounts. Own the customer relationships across multiple departments e.g commercial, technical, supply chain. Collaborate with logistics, customer service, and supply chain teams to resolve issues and improve service performance. Collaborate with multiple internal departments across commercial, production, NPD, supply chain, technical to ensure the smooth running of all facets of the account. Oversee daily account operations such as product listings, contract execution, delivery coordination, and performance tracking. Ensure clear and timely communications both internally, externally and from customers to factory, for forecasting, production/promotional planning purposes. Deliver outstanding customer service through proactive account management and strategic planning. Understand and manage customer systems for new product forms, changes in agreements etc. Be the expert on customer requirements and ways of working, to lead the factory site in adhering to customers codes of practices. Project manage new product launches, where UK travel maybe required to attend customer meetings alongside NPD team. Attend key customers conferences to keep up to date with their changes and requirements. Manage key technical information with relevant customers in the form of monthly KPI meetings discussing complaints, projects and over arching industry and business news. Compile and present seasonal market information both internally and with key customers. Conduct store visits to review product quality and also wider industry developments. Attend taste panels to review product quality and adherence to customers agreed quality parameters. Generate accurate and timely sales reports for internal stakeholders and external clients. Duties are not limited to those listed above. Desired Skills & Experience Degree in relevant discipline or proven experience in a comparable FMCG role. Strong commercial and numeracy awareness. A natural people person with excellent communication, and comfortable with presenting. Extremely organized, great attention to detail with the ability to manage multiple projects. A high level of tenacity, self-motivated with ability to multitask and prioritize important deadlines. Team-oriented with results driven mindset. IT literate with strong spreadsheets, word processing and power-point experience. Customer-facing technical experience is desired but not essential.