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Store Manager Role Overview
The Store Manager oversees daily operations, drives sales performance, manages a motivated team, and ensures exceptional customer service to meet business goals.
Responsibilities:
1. Manage store operations to meet or exceed sales and KPI targets, set clear sales goals, and track performance while evolving processes for continuous growth.
2. Create and maintain staff schedules to ensure proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and development, building a motivated and high-performing team.
4. Analyze sales data and financial reports to make informed decisions and respond to operational and commercial opportunities.
5. Develop and execute strategies to surpass sales targets.
6. Engage customers using visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Implement customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses within budget.
12. Ensure health and safety regulations are followed.
Role Objectives and KPIs:
1. Achieve or exceed monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Meet upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for new staff.
7. Maintain employee satisfaction and engagement scores at or above company benchmarks.
8. Keep operational costs within budget.
Skills and Experience:
1. Management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail and understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and team development.
4. Excellent communication skills.
5. Proven success in managing and exceeding sales and KPI targets.
6. Experience in analyzing reports and making commercial decisions.
7. Attention to detail and commercial awareness; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.
Employee Benefits:
* Quarterly discretionary bonuses.
* 30% store and online discounts across JD Sports and related brands.
* Exclusive deals via TELUS Health platform.
* Access to health and well-being services.
* Health cash plans and internal development courses.
* Opportunities for apprenticeships and accredited qualifications.
* Health care coverage, gym discounts, and life assurance.
* Colleague networks and support initiatives.
* Volunteer opportunities and participation in JD Foundation initiatives.
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