About The Role
Let’s grow together!
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re a customer focused individual looking for an opportunity to grow in a fast-paced, friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
What you’ll be doing
Our Support Officers are trained to deliver exceptional customer service. They ensure all property valuation instructions are processed within agreed service levels, and this involves booking valuation appointments and arranging our in-house surveyors’ diaries. It can be a challenging but rewarding role where two days are rarely the same. The team operate in a fast-paced environment where the customer outcome is their priority. The role entails a large amount of phone work, together with a variety of admin work.
If you have the skills to contact customers to arrange access to their property and can plan an effective travel route for our surveyors, then we will teach you the necessary processes and introduce you to the relevant systems that will enable you to become an effective Support Officer. Get in touch with us if you think that you can do the below things for our customers.
1. Book valuation appointments and obtain the necessary property information to enable the inspections to be undertaken successfully
2. Communicate with our surveyors regularly to ensure their day goes as planned
3. Understand the need to process the valuation instructions in a timely and efficient manner
About You
What you’ll bring to the team
We are looking for people to join our team that are keen to deliver great customer outcomes. If you are able to use questioning skills to obtain as the property information required by our surveyors and put the customers mind at rest regarding the reason for the valuation, then we want to hear from you.
We already have a great team in place, but they would love to be joined by someone that could bring along these skills that would help them process the valuation instructions and admin work.
4. Excellent communication skills
5. Demonstrate problem solving with attention to detail and accuracy
6. Ability to adapt to change and remain calm under pressure
7. Experience of dealing with customers on the telephone
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours
Monday - Friday 08:30 - 17:00 (1 hour lunch). Hybrid working 3 days in the officer per week.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
8. Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
9. Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
10. Profit Related Pay: We share some of our annual profit with our eligible employees
11. Pension Plan: We contribute up to 10% of your annual salary towards your pension
12. Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
13. Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
14. Volunteering Day: Contribute to causes you care about with one volunteering day per year
15. Life Assurance and Personal Accident Cover
Be flexible
We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.